JuzzBuzz Privacy Policy

This Privacy Policy applies to all services, websites, and mobile applications of the JuzzBuzz platform (https://juzzbuzz.biz). By using our services, you are considered to have accepted this Privacy Policy. JuzzBuzz always handles your personal information with the utmost care and respect.

We believe privacy is a fundamental right. That's why we only collect data that is genuinely necessary to provide our services — nothing more.

1 What Information We Collect

When you register for and use JuzzBuzz, we collect the types of information listed below. Each item is collected for a specific reason, explained below.

• We only collect the data we actually need to deliver our services — nothing beyond that.
• Some information (such as KYC documents) is only collected at the time of a withdrawal request.
• Automatically collected data (such as cookies and log files) is used to improve service quality.

2 How We Use Your Information

JuzzBuzz uses the data it collects for specific, lawful purposes. Each purpose is clearly outlined below.

• Account Management: Your data is used to create, verify, and manage your account.
• Payment Processing: Your financial data is used to ensure secure deposits and withdrawals.
• Fraud Prevention: Technical data is analysed to detect and flag suspicious activity.
• Service Improvement: Usage and preference data is analysed to continuously improve your experience.
• Customer Support: Relevant information is used to resolve your issues as quickly as possible.
• Legal Obligation: Information may be disclosed when required by regulatory authorities.
• Age Verification: Your data is used to prevent minors from accessing the platform.

3 Data Sharing Policy

JuzzBuzz never sells or rents your personal data to third parties. However, limited data sharing may be necessary in the circumstances outlined below.

• Payment Processors: Relevant information is shared with payment gateways such as Mobile Pay, Nagad, Rocket, and others to complete transactions.
• KYC Partner: Your information may be shared with licensed verification agencies for identity verification purposes.
• Legal Authorities: Data is disclosed in accordance with legal orders from the Bangladesh government or courts.
• Security Partners: Limited data may be shared with specialist agencies for cybersecurity and fraud prevention.

All third parties listed above are contractually bound to uphold our privacy standards and may only use data for the specified purpose.

4 Cookies & Tracking Technology

JuzzBuzz uses cookies and similar technologies to deliver the best experience on our website and app. The types of cookies we use are detailed below.

• Essential Cookies: Required to protect your login session and maintain site security. Without these, the site will not function properly.
• Functional Cookies: Used to remember your language preference, login details, and personalized settings.
• Analytics Cookies: Collects anonymized data to understand which parts of the site are most frequently used.
• Security Cookies: Helps detect bot attacks and fraudulent activity.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may cause certain features to stop working properly.

5 Data Security Measures

JuzzBuzz employs the highest technical and organizational measures to protect your data. Our security framework is described below.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An extra layer of security for account access.
• Firewall Protection: Advanced firewalls protect against unauthorised access and cyber attacks.
• Regular Security Audits: Regular security audits are conducted by third-party experts.
• Staff Training: All staff receive regular training on data handling.
• Data Backup: Your information is regularly backed up on secure servers.

6 Your Data Rights

As a JuzzBuzz user, you have the following rights regarding your personal data.

• Right to Access: You may request to know what personal data we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information we hold about you.
• Right to Erasure: Under certain circumstances, you can request that we delete your personal data.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your data be restricted.
• Data Portability: You can request a copy of your data in a commonly used, readable format.
• Right to Object: You can object to marketing or certain types of processing.

To exercise these rights, please contact us support@juzzbuzz.bizto reach us. We will respond within 30 days.

7 Data Retention Period

We retain your data only for as long as necessary. Once the purpose for which it was collected has been fulfilled or legal obligations have expired, your data is securely deleted.

Certain data may need to be retained for an extended period for legal reasons. In such cases, we will minimize the amount of data kept and strictly limit access to it.

8 Contact & Complaints

For any questions, requests, or complaints regarding our privacy policy, please contact our dedicated data protection team.

• Email: support@juzzbuzz.biz
• Website: https://juzzbuzz.biz
• Response Time: Within a maximum of 30 business days